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I own a business and I can tell you no one hangs up on anyone without being excessively provoked or verbally abused and I can tell you ERA 626 is certainly good at displayings both of those traits.
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It always amazes me on how people who were not there can tell everyone else definitively how things REALLY happened. I just have to jump in here because when someone on this forum gives a bad report on a vendor that has provided good service in the past, he gets attacked. Thanks Mike for the info. I don't know what happened during the transaction, but Mike's experience is a data point that we all can make of it what we want. I think it is equally important that customers that have had good experience come forward as well and talk about their experience, but that doesn't mean Mike didn't get poor service or should be attacked because he got poor service. All we do when we attack the messenger is deprive ourselves of information. We are all big boys and girls and can make up our own minds if we believe the messenger.