[Cracker]

Wayne - thanks for continuing to illustrate my very point. What does your experience offer when the party in question here has a gripe? This is a Consumer Watch notice - not a "gee they were great to me" thread. Maybe you need to start a thread bugling your happy tones - don't worry, I'll do it for you.


Regarding "policy" - I break my freaking back in order to take care of customers. I expect respectable organizations (especially retialers) to go over the top to ensure the customer is taken care of - maybe it's a dieing philosophy or maybe some people just have enough business. It is interesting to note that most of the Finishline compliants revolve around these issues. It there system wasn't broke or exceptions were extended to take care of the customer I doubt we'd here of Finishline as often as we have.