[Cracker]

Stef - the customer in the US is usually always right as well - just not evidently in all places.

IF the part was defective as shipped from Finishline (no way to prove it) then any reputable retailer would take care of the problem. I'm a vendor with Home Depot, Target, Babies R Us, etc. etc. They can return any item that is not functional, heck they don't even need a reason by contract technically. This boils down to not what the fine print says but how customer oriented/friendly a retailer will be. I associate with suppliers that operate differently. As stated before, this is not the first upset customer of Finishline I've seen trying get some relief via this forum. If it smells bad - it's usually bad, despite the outcry to the contrary.

Cut Finishline a break? Your smoking to much cheese. The customer gets the breaks - always. However, when I'm up at the "Door" the retailer is first, "your privileged to spend your money here" attitude no doubt is prevalent.