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Originally Posted by Greg Haile
Keislergene
I'm glad you responded. People spend an enormous amount of money on these products and when we read that the company they delt with leaves other customers hanging (his side), you start to question your own judgment. There are two sides to every story and I'm glad to read yours. I don't think anybody expects Keisler to replace every product that breaks on the track, but what would it have cost to try to work at least something out with the guy. Ok so he broke a gear, what did Keisler do to try to rectify the situation other then tell him it was abuse and not covered?
My question is why do you charge to do a "quality check" that breaks Tremec's own warranty? and if not, why isn't Keisler recognized as a authorized Tremec repair shop? I just handed you guys a butt load of money and I want to have the confidence that Keisler is gonna be there if needed. Your floor.
Greg
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As we all know there are always two sides to every story. I have a signed letter from this guy stating " I was driving down the road and accelerating quickly" in his original post he told you he was at the track. His story changed. This guy missed a shift slammed it into third and sheered the gear.
He didn't tell you we offered him free labor and discounting on the parts to fix his trans. He wants to hold us hostage for his mistake. The post with the same ip address is from someone else working here who moniters the forums not myself.