[ByronRACE]

I agree, there are two sides to the story.

But, anonymouscobras post does provide key insight (from within the facility) into the assumptions the company has made and where they believe the burden of proof lies in a situation like this.

I find this disturbing. Apparently, the company expects the CUSTOMER to prove the product wasn't misused. Otherwise, they assume it was and don't honor a claim?

That sounds like a great way to not have to honor any claims at all, doesn't it? It's always possible to misuse a manual transmission, and always IMPOSSIBLE to PROVE it wasn't misused. Very convenient.

And lastly, there are companies that have unconditional lifetime warranties on transmissions. For example, Performance Automatic. I have a client that has blown up his C4 a half dozen times over the years in a twin turbo small block drag car (wheels-up, transbrake stuff)...and each time he just ships it off and they fix it free of charge, no questions asked, no drama, no burden of proof issues...just great customer service.