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Originally Posted by ByronRACE
I get it. You think he broke the transmission by not using it correctly. You think he told you he was accelerating down the road, then later said he had the car at a track, and this makes your case that it was misused...because it was at a track. Well hell, I'd leave that part out in my story too. Why? Because you'd jump to conclusions.
I get it. He raced it. It broke. Maybe he broke it. I just don't agree that this makes any difference from a customer service perspective. Bottom line is you have an extremely unhappy customer and are in a position where you could solve the problem at a minimal cost and inconvenience to both of you. Instead, you've spent considerable time and resources pointing the finger in order to not warranty the product. He has to R&R the thing and presumably pay half of the shipping at a minimum...nobody does that for fun; I just don't see the motive or what he has to gain here. Your cost on the parts and labor is far less than what you've lost already by creating an unhappy customer. I'd just fix it and be done with it; or get all your stuff back and show him the door. If for no other reason than to stop my company name from being displayed in questionable light.
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1st question I have to ask is are dating this guys's sister?
Seriously there are alot of things that aren't clear here. We brought the transmission back here. A Tremec rep and a member of our engineering staff
looked over the transmission. We found the problem we were told by Tremec it wasn't covered. We offered at our expense the labor and a wholesale price on the parts. He shipped it to us we shipped it back to him free of charge per his instructions. This is the 3rd time I have stated this. Are you reading between the lines only commiting to memory what you want too. A guy earlier posted about electronic parts eluding to the fact that it was the customers fault yet he replaced it no problem. When your dealing with a couple of 3 dollar parts, I would do it too. We are talking about several hundreds of dollars worth parts. This problem never occurs I could see it if it was on a regular basis. Even after the fact we found out he was trying to deceive us we still offered to fix it. The offer still stands. I sincerly hope if something like this happens to you, you will fight like the big dog you are in this fight. My kudos to you