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Originally Posted by KEISLERGENE
1st question I have to ask is are dating this guys's sister?  |
No, and I'm not posting from his IP address either.
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Originally Posted by KEISLERGENE
Seriously there are alot of things that aren't clear here. We brought the transmission back here. A Tremec rep and a member of our engineering staff
looked over the transmission. We found the problem we were told by Tremec it wasn't covered.
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So Tremec decided not to honor the warranty claim. In other words, you won't honor the claim because they won't. Got it. If Tremecs biggest distributor said "Hey guys, we want to make good on this for this customer even though the guy probably broke it...help us out here", are you telling me they'd say NO? You're right, there's more to the story.
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Originally Posted by KEISLERGENE
We offered at our expense the labor and a wholesale price on the parts. He shipped it to us we shipped it back to him free of charge per his instructions. This is the 3rd time I have stated this. Are you reading between the lines only commiting to memory what you want too.
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Nope, I'm not committing any of it to memory. That's what the computer is for. What I'm suggesting is you should just fix the thing free of charge and make this go away in the sake of good customer service. Why? It hurts you less. Now I'm repeating myself. It must be contageous.
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Originally Posted by KEISLERGENE
A guy earlier posted about electronic parts eluding to the fact that it was the customers fault yet he replaced it no problem. When your dealing with a couple of 3 dollar parts, I would do it too. We are talking about several hundreds of dollars worth parts.
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That was me. Now it's you who have a memory problem.
IT IS contageous! And, by the way, the product sells for $479, and to give one away costs me over $300; which I've done 6 times since the product introduction in 1999. I've recouped much more than that in advertisement-free referral sales.
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Originally Posted by KEISLERGENE
This problem never occurs I could see it if it was on a regular basis. Even after the fact we found out he was trying to deceive us we still offered to fix it. The offer still stands. I sincerly hope if something like this happens to you, you will fight like the big dog you are in this fight. My kudos to you
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If you truly believe he grenaded the thing, or could even PROVE it, I still say it's cheaper to offer the benefit of the doubt and fix the thing free of charge, make a happy customer...and get referrals and kudos instead of this kind of attention. Maybe it's a matter of principle to you. Personally, I'm not that proud...if it costs me money, I do whatever costs me the least in the long run...even if it means burying my pride to make someone else happy.