Paula,
I'm nobody. But considering your stable of toys I should consider snubing my nose at my customers regarding our return contracts - maybe that's your secret. Then again, it might be your margins.
Is there a reason why you are no longer using that supplier? Could it be because of quality or was it simply a pricing issue? If you stopped using them it further strengthens Step's claim that the part was no good - as delivered by YOU.
Cobra Make & Engine: E.R.A. GT40 and 427 Cobra, Ferrari 360 Modena, MiniCooper-S
You would think that a retailer that has been blessed would take a valid customer complaint or defective part and make it right even if it all came out of pocket. I spend well over $150,000 a year in mark down, promotional, and return money. What's $200 to you (assuming you have all the cars in your tag line) when your customer legitmately is taking a bath on a part you sold - not to mention he bought from you previously.
It's a crying shame but at least you give thousands of dollars each year to causes that don't help your Kewee customer one-i-ota.
I never said and am not implying anyone at Finishline is dishonest. I do feel their return policy is a bit over-the-top. If a defective part is delivered a customer should have a right to get 100% of their money back, period. Is this the case?
In the end, however, they can do whatever they want to - I just wouldn't and won't buy from retailers who operate on an uneven playing field. Have a great day and don't over rev your Modena.