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Old 01-11-2007, 11:07 AM
Don Don is offline
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Steffen, just seeking clarification:

I called D&M the last year I guess more than 50 times but there is no reaction from them

Do you have names and positions at D & M associated with the 50 calls ? No reply needed nor desired, but all issues are not resolved with the initial contact. Were these all after the arrival of the SPF in Germany, or the 50 calls include those prior to the purchase and the final arrangements for the purchase. I take it there are records of the international phone calls with dates and time ?

As a pre-owned vehicle, what was the warranty/guarantees agreed to by both parties as part of the purchase agreement contract ? In writing or verbal ?

Mentioned was the front end damage, body or mechanical, that was professionally repaired. Any possible chance this was discovered only during the engine removal process and not known by D & M as the SPF was pre-owned ?

The bad head gasket, obvious as soon as you received the SPF in Germany or after driving the SPF for a period of time ?

No persoinal knowledge of D & M, but looking at their facility on the web site and the inventory of autos, seems very impressive as an on-going professional business.

In the end, there will probably be no better approach, as also mentioned by others, than having direct private personal voice communication with D & M owners and management to mutually resolve the items mentioned. As you can see by my questions, posting the situation prompts requests for clarification. Also, not knowing how D & M views the same issues, from their perspective.
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