[Tommy]

Steffen -
This is not a comment about who is right in your dispute with D&M, but perhaps it will give you some insight. I lived near Kaiserslautern Germany for about five years. During that time, I had a disagreement with a local auto dealer over a repair job he did for me. At first I thought he was dishonest. I later learned that German auto repair shops approach repair work differently than do American shops. He wasn't dishonest. He was different than I expected because our cultures are different. Perhaps some of your communications problems with D&M come from cultural differences rather than inappropriate behavior by either party. Good luck with your car.