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Wow, I'm surprised to hear that. Are you sure you installed the sidepipe brackets correctly? There should be rubber attaching it to the frame to allow for movement. If you have it attached with a hard bracket then I can see how the torque of your motor will cause something to break.
As far as customer service, I've never had any issues with them not doing anything they said. I had to call them twice, once for a replacement windshield arm that was not bent correctly and a misshapened trunk...both items were sent to me within a week when I called. My car has been on the road now for 3 years and about 10k miles and I have not had a single issue.
Did you email them using the redline link on their website?
Rob
FFR4375
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