I had very seldom heard anything positive about Dell Tech Support before.I had never before had any contact with them
So just based on second hand opinions,I was not looking forward to it and was trying to avoid contact.
I had a very positive experience.
The computer I am having problems with is #2 of the 3 Dell's I've bought.Not a single problem with the other two still in use.
I'll buy another Dell...if I don't get an Apple.