[thunder1]

Cashburn, Using name calling to vent your feeling is not customer relations it only causes the problem to get worse and Backdraft could lose a customer. The customer has a right for voice his problems as you have the right to with venders in you business, Being understanding on both sides is the way to go. You use this forum to permote your business as the customer use it to voice his problem, which everybody can see So Think before you type because words on the net are there for long time.
ED C