I'm not making excuses; I'm giving a possible reason. maybe i didn't write it clearly. If he is representing the situation completely, then yeah, a check for 5K should be cut Monday.
Let's just say... he's called numerous times, and everytime given the run around by the bookkeeper. Management (ownership) thinks a refund was returned months (?) ago. Now that the bookkeeper is gone, different people are being asked about the refund, of which they know nothing about. So... yes, Peter would be responsible as owner, and I would like to say it is being handled immediately! I wasn't really making an excuse; sloppy management is no excuse, but just giving a possible reason.
of course.... it may have nothing to do with the bookkeeper.
regardless,
IF Scott is due a refund, it shouldn't have to come down to a post on an enthusiast website.
I'm not wishing 'good luck'. Luck has nothing to do with it and implies lack of confidence that this problem would be solved satisfactorily. I'm just going to say 'be persistent.'
Kristen