[hey,littlecobra]

Scott--I'm sorry- not trying to imply you're lying! ugh!!
Just the folks 'here' won't get the side from ERA, and it's difficult to determine if you are 'owed' the $5k. I don't want the details of your agreement. Not appropriate. I think i was meaning, IF you are owed the refund you SHOULD get it immediately. I guess what i don't 'get' is....
if ya'll agreed on the refund, then what could possibly be the reason why you haven't gotten it??? If the refund 'agreement' hasn't been agreed upon... then i can see the disparity. It's all a matter of perception. I think I wasn't clear on there having been an agreement for a refund decided on. Has ERA said you get the refund and they just haven't sent it, or are they not in agreement that you get one?? Is it clear and i'm just not seeing it??

Yes... i guess you must become a pest. How unfortunate.

Every business has problems come up; it's how they are dealt with that gives them their reputation. Keep us posted please.

still i'll say...
be persistent.
kristen