Well, on mine the key turns in the lock and moves the tang inside to unlatch the door, which then falls open. No pulling necessary. Sounds like you may have broken lock, but frankly I don't quite see how. The key is nothing more than a handle which rotates the tang into and out of a catch- very simple. If it turns, then the tang is turning and should unlatch, or else the tang is broken off, and the door shouldn't be locked at all. Maybe your door is just stuck closed? What number is your car? Mine is a relatively recent SPF (SPO 2038); maybe the glove box latch is different on older models. BTW, including this car number is always a good idea as changes were made from older to newer cars. Good luck!
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