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Originally Posted by Excaliber
It is clear from ERA's web site that once they start working on your car you forfiet the deposit. "They can sell it again" really doesn't cut it, since it's pretty clearly spelled out. Good or bad policy, I don't know, it is THE policy, you either agree to it or you go somewhere else.
However, at this point I have no reason to disbelieve Pavulon when he says they agreed to a refund.
Which puts us back to square one, 'rumor has it...'. To my knowledge Peter has NEVER posted on Club Cobra, I don't think he will start now. And of course Bob is, in fact, 'strictly personal'. At best ERA has an informal relationship with Club Cobra.
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I totally agree! And if that is ERA's policy, then I guess he's out his money if they had already started. Most manufacturers don't start till they've recieved half though right?
My main point is that, even thoguh all you ERA guys are defending ERA. In the eye of the potential buyer, this is still a HUGE red flag! It'd be nice to see this resolved or at least explained so to clear ERA's good name! And I say good, because I haven't seen an era owner yet that has complained about customer service. That's why it just seems that there must be more to the story that we (CC) and possibly even pavulon don't know about.