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Originally Posted by fsstnotch
Palulon... I need some info....
1.) Was the car started?
2.) Care to disclose the EXACT terms of the agreement?
3.) Do you have this agreement in writting?
My biggest problem with this thread is not that I believe you are telling lies or trying to make things appear what they aren't. My problem is that nowdays, the internet could very easily make or break a company whether they like it or not! (the movie condemned comes to mind for anyone who's seen it) Having a bunch of vague info is a bad thing. Since it is VERY apparent that Era will not be speaking on behalf of themselves, and this IS just a chronicle of your experience, it is VERY important that it is accurate!
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So you know some history -- ERA has never responded to customers through this site on business matters. Unique doesn't, Kirkham doesn't, Shell Valley doesn't....etc....nor should they.
What we do get from those in the business is their knowledge about cars and their good advice.