[decooney]

The online procedures and documentation on the DMV website NEEDS to exactly match what the DMV offices use, follow, and abide by in hardcopy. Each office needs to be audited to ensure all former 2001-2007 junk documents and manuals get shredded; and replaced with all new/updated documentation. I can't begin to tell you how many times i've been our local offices to see them pull out the original SPCNS binder from 2001; and this leads to part of the confusion and they don't know what they don't know if nobody has come in there and audited them and cleaned it up.

Although it's improved some over the years at DMV satellite offices, every time a new manager or supervisor or window teller starts working at a DMV office, the whole confusion starts all over again, every year. Most of the time the people on this website know more about what to do with SPCNS and SB100 than 80% of the folks at DMV.