[JoshBiz]

Thanks guys for all the thoughts. But I really like the completeness of the Hurricane kit and their customer service was like I was talking with my father simply amazing. But they just dropped the ball with talking with us. Why not remain at least friends with you customers? Keep talking with them that’s all. To just shut the doors with all customer service is not good for any company not Hurricane or even Dell. What is there excuse for not replying to anyone? And you are all right this business is a little crazy at times and many companies do just close the doors and I really don’t want to see that with this one. I feel somehow connected with the way they treated me from the first time I spoke with them.
I can move on to another company and I probably will I just want to get my story out there and maybe just maybe get an resolution to all this.

Jwd you may be right "This is their true calling Contact Us - Hurricane Software Cobras are a sideline. Doesn't mean they are a non-profit business though."

Thanks Guys,
Josh