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Fred,
Both articles shed good insight on this. I know this has gotten a little off topic as I included the sub prime concerns. I did not intend to heist the thread. I just think that corporate mentality in today's world is a far cry from what customer service is really all about.
It seems to me that corporate greed is what brought all this crap about in the first place. Surely I am not the only one that noticed there is a new bank on every damn corner in every town. They made bad loans to good people "betting on the come" and they too shall pay the ultimate price.
Ask for trouble and it will come a knocking on your front door.
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