[428street]

Here are some examples:

1. A customer calls you to look at a job and for a "quote". Now there is a big difference between a quote and a proposal but that is another story. You talk to them, take a look at the job, email back and forth, meet with them to discuss then all of the sudden they will not return your calls, emails or meet with you even if you stop by.

2. A person calls out of the blue to ask technical questions and does not want to pay. When you explain that this is how you make a living they insist that you help them because it is a quick question.

3. We are a quality based business, period. We do the correct job, with the correct materials, in code, with in the standards and our success rate is 99.9%. Simple. Most customers just want the cheapest possible job but they all tell you they are not shopping for price. When asked if they have a budget, they say no but when you give them a price they come back and say that they didn't think it would be "that much".

I can give more examples but these are the major ones.