Quote:
Originally Posted by 428street
You see, thats the problem, I can't for the life of me accept that "it's a fact of life". I just think it is very wrong. Do I think it will change? No.
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I also think its wrong. Question - when you give out a quote (either verbal or written), do you ask when the project will start? How about asking if they would give you a call later, even if they agree to buy from someone else. If they do, then you can ask why they went with the competition ... and you can then act to make your product/service better.
Or, you could call them up if they do not call by the project start date, and ask why they went with your competitor.