[Joe Wicked]

If my AC was out because of no electricity, I could understand that. I bought a new house with a written contract for the warranty. It included 2 years parts and labor warranty from the builder. After that I have to handle the balance of the 5 year warranty from the manufacturer of the system. I expect the builder to uphold their end of the contract. Now that I know how Meritige Homes handles their customers. I know to not buy from them in the future.

I am still without AC, and my plans for today were canceled so I could wait here for the guy to show up. I have only been able to speak to 1 guy at the warranty line and I now am not sure he ever set up the service call. I have directly caught him in 1 lie that he could not weasel his way out of, and 2 more that I am sure he is lying, but I cannot directly prove it. This leaves me to question that he ever set up any service call. We stayed up until after 12AM last night waiting for someone, this morning, he claims that they called and left numerous messages but no answer and no call back. No messages were left. At 8:30 this morning, we are back on the list for today, but here at 4:30 no call and no show. Bob says that they cannot put us before other calls that came in before ours. The direct lie I caught him in was, he claimed that the Tech could not find the address. I asked how he looked, and he claimed that they used, google, yahoo, and mapquest as well as the latest Mapsco maps. The problem with that is the street is not on Yahoo or mapquest, but is on google and in the Mapsco. He cannot explain why he can call and get through with no issues, but the service techs cannot.

Sorry for the rant, I am just hot and irritated right now.