Quote:
Originally Posted by 4RE KLR
OK here we go again. I typed this in once and it did not post. Grrrrr
OK, If you had to put two pounds of freon in the system you definitely have a leak. They cannot deny this as the system will not hold much more than that depending on the system of coarse and how far the compressor is from the furnace.
You need to follow through with the complaint the the BBB. They will have to respond to the BBB and answer for the misgivings in your case. If you do not your file will be marked as one who threatens this to get action. It sucks, but that is they way it works. File the complaint. You will need to mention NAMES and times you called and who you spoke with, what they said and promised and when they came out.
You should also receive a customer satisfaction survey from the builder. Make sure you do not put that you are happy with the service OR the work done. If you do they will make it off as corrected and go to the next one. You need to stay on this.
You need to get a water spray bottle and put some dish washing soap in it and shake it up. Go out side and pull back the black foam insulation on the freon lines and spray that lne with the soapy water. If you see bubbles there is your leak. Do the same thing in the attic. Make sure to replace the foam insulation when done.
Turn off the electric at the panel and get you water hose with a sprayer on the end. Wash the outside compressor real good. make sure you can see all the way through the grills. The object is to get the dust and crap out from the winter. I have even set a water sprinkler out by my A/C units on hot days to keep them cool while they are running. It will not hurt anything, it is the same as if it were raining.
If the units set under trees yo need to get a screwdriver and take the top grill off the units and get all the leaves out of the inside. The cleaner the system is the better it will work.
I would also write a complaint letter to the corporate office. PUT IT IN WRITTING! They will respond and the service person will have to answer for not taking care of you in a timely manner. You should CC the local office and the A/C company that was supposed to come fix your system.
Joe,
You need to stay on this like stink on ****. If you don't I promise you, you will have the same problem every year from now until it is fixed right. The longer the system runs on low freon the harder it is for the compressor to do its job, thus its life will be shorter than it should be. This can get DAMNED expensive to fix if not fixed correctly. YES, they are waiting until the warranty is out, believe me they are counting the days.
Just putting freon in when the system is that low is like putting a band aid on a broken leg.
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Thanks for the Info Steve. I had put the complaint in on Sunday before the Sales Manager called me back. I did put names, but I only used relative times (Morning, afternoon, evening).
I have a single story house and the inside unit is actually not in the attic, but in a small closet off of my pantry. I got my JDPower and associates survey a little while back, but have not yet filled it out. I can tell you what kind of score they are getting. I would have given them a good score because I have not had any major issues. Only time I have ever had to call is last year, I had some debris in my sewage line. They sent out a plumber to snake the line and all was good. I will also do the letter to the corporate office.
As I got to thinking last night, I realized that with all the rain we got last year, it did not hit these hot days until July/August, and then the heat broke real quick after that and cooled down. I did not run my AC much at all last year, but it did not freeze up.