[Joe Wicked]

Thanks again guys.

I am following through. I am writing the letter tonight when I get home. I will take some time during my lunch to go ahead and chronicle what transpired as I see it.

Steve,
I never believed that just adding the Freon would fix it. I don't know crap about AC systems other than the very basics, but I do know enough that if it is really low on Freon, it has some serious problems.

Fred,
With me not really knowing that much about the systems, how do I make sure that they do this?

When I called the Sales Manager on Sunday and informed him that I was filing a complaint, I told him that I no longer want to speak with Bob. I did not believe he was telling me the truth. Today the Building Site Manager called me to follow up to see if the AC was repaired. He called before I had the chance to call. I told him what the AC repair man did and that I was not satisfied. I wanted a leak test done. He said, "No problem. I'll have the AC company call you and set up an appointment." I have dealt with this guy before and he has been strait with me, so I am trusting that he is telling the truth. I am still writing the letter to corporate to express my dissatisfaction. I will put in the letter the names of the people who I believe have tried to help as well as the complaint.