Quote:
Originally Posted by Joe Wicked
Thanks again guys.
I am following through. I am writing the letter tonight when I get home. I will take some time during my lunch to go ahead and chronicle what transpired as I see it.
Steve,
I never believed that just adding the Freon would fix it. I don't know crap about AC systems other than the very basics, but I do know enough that if it is really low on Freon, it has some serious problems.
Fred,
With me not really knowing that much about the systems, how do I make sure that they do this?
When I called the Sales Manager on Sunday and informed him that I was filing a complaint, I told him that I no longer want to speak with Bob. I did not believe he was telling me the truth. Today the Building Site Manager called me to follow up to see if the AC was repaired. He called before I had the chance to call. I told him what the AC repair man did and that I was not satisfied. I wanted a leak test done. He said, "No problem. I'll have the AC company call you and set up an appointment." I have dealt with this guy before and he has been strait with me, so I am trusting that he is telling the truth. I am still writing the letter to corporate to express my dissatisfaction. I will put in the letter the names of the people who I believe have tried to help as well as the complaint.
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Joe,
Basically they have a pump they put on the system outside and run it for ..sometimes an hour or so. The pump is the size of a lunch box and will hook up to the freon lines. The pump then circulates the freon through the pump and filters out the air. For lack of better description.
Problem with this is the leak has to be fixed first or you are just waisting your time.
Think about it this way. This is a closed system, much as you fuel line is on your car. If you open the system to change a fuel filter you have to bleed the air back out of the system. Same concept only with the A/C system it is done with a pump.
Have you ever seen someone pump down the A/C unit on a car? It is the same thing only the process is on a bigger scale. It is a no brain-er for the service tech and very easy to do so do not let them give you $hit about it. It needs to be done when the leak is fixed.
I would even go as far as asking them to warranty the A/C compressor for another year due to the total loss of freon. It is not out of the question. I would go out and look on the unit and see who the manufacturer is and write them a letter asking for the details on the unit. If you include the serial number they will give you a history report on it. They will tell you how much freon is supposed to be in the system. Remember this will also be determined by how far the compressor is from the furnace in the house. They normally do not like to run the freon lines further than 50' but I see them well over 100' everyday. The problem if it is too far the freon lines need to be bigger and there needs to be more freon in the system. Makes since right more lines more freon.
Anyway the manufacturer will give you all you need to know about the system and they actually welcome comments from homeowners on the service records of their systems. Hey, it cost nothing but the price of a stamp.