Quote:
Originally Posted by Randy Rosenberg
Wow! In today's age, it is the service that comes after the purchase that really defines the reputation of a company. Reading this thread convinces me that I'm glad I didn't buy a Roush, and I don't think that I can recommend one to anyone.
And you need to ask yourself if Roush really cares about their reputation, given what has been shared on this thread...
Good luck to those with open, unresolved problems with their very expensive engines.
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I think you are being a little unfair in your judgement IMO. Look at the other comments on this thread praising Roush and you can add me to one of their satisfied customers.
The only problem I ever had with Roush was getting through to the right person because they are a very large company. If I need anything I now go through either Lance Stander at SPF or another guy I use that is a Roush dealer. They both have direct numbers and get quick answers when we have needed them.
What other engine builder do you know that will send a new motor on a warranty issue? I know of two cars where they have done just that and it cut down significantly on the time the car was down.