[Joe Wicked]

It has been a crazy busy week for me. Today will not be any different I don't think. I did have a laugh yesterday though. Our internal repair center found a way to cheat the system to make it look like they were doing better than they were. I told them that they have to do it right as some of the customers are starting to complain. I gave them a set of rules that they have to follow. The manager told his people that he does not see us enforcing those rules. Yesterday he got called into a meeting and was told that if he does not start doing phones the correct way, we will begin moving all of the product he is doing to another repair center that is willing to do what we ask for the business. You are not exclusive and you will begin now. The Sr Vendor Manager then stood up and walked out. Did not give him a chance to speak. The president of his company then came down on him like a ton of bricks.

It is bad when it has to come to that, but he should have known. He used to work for us as well and quit last year. Now he works for our contractor. My department has a reputation for getting whatever needs to be done done and doing it a way that satisfies the customer. Whenever a big problem comes up that needs fixing they call us. He is still thinking that things will run the way they used to and there have been so many changes.