Bill and Susan...many thanks for posting a reply. As has been shown many many times on this site (and I would think everywhere else on this thing we call the internet), folks should always wait for both sides to be stated before jumping to any conclusions.
There are always two sides to a dispute...I make good money on that premise.
Obviously, there may be a counterpoint, or maybe not. In many situations, clear conclusions may never be reached. Once delivery is made and third parties become involved in installations or the passage of time occurs, it becomes damn hard to know what's what. I've been a AAA mediator and arbitrator in such cases (from high-end show roadster commissioned builds to repair work) over the past few decades and I have to say that each case inevitably stands on its own...and with a great deal more case presentation and challenge than can ever occur on a special interest site thread.