[Ron61]

Joe,

I think those guys have better paying jobs now and are 1st tier techs for AT&T. I just skip them and call the 2nd tier as the 1st tier is a waste of time. I called some time back about my home page as I was not happy about it being changed by Yahoo, and one of the 1st tier techs told me that, Quote, " Oh, You have to be at your home computer to see your home page." I then told him I would like to talk to a supervisor and he told me that I couldn't. By that time I was fed up and asked him if I could speak to a different moron. His answer was he would see if any were at work that day. I just hung up and called the 2nd tier direct and had the problem solved in abut 2 minutes. The 1st tier can't even go in and look at your home page. The only thing they can do is repeat over and over that it is probably your browser. They actually can't access anything to look at it so I don't see why they waste money even having them as they aren't allowed to do anything.

Ron