Joe,
I hope they get your unit fixed quickly. I have a contract that I have had for many years with the company that services mine and they come twice a year to check it out. The good thing about the contract is if something goes wrong and I call in they will send the first available repairman out to fix mine and people that don't have the contracts have to wait. I had to call them last year when the old thermostat went bad and they had a man here the next day to replace it. I have been running the heat a few minutes in the morning and the air conditioner a few minutes in the evening as our days are just starting to get cool at night and still a little on the warm side in the evenings.
Ron