[richardferguson]

Originally Posted by Philm

In our business the Intellectual property issue is a concern, allowing mediocre companies to grow on the backs of those who spend the time and money to developed new ideas and designs.

Like with the Tunes they are then out in the market place for all to see and unfortunately copy.

My 2cents.
We realized that this would happen and to fight legally is expensive and most times you need to just accept that that is how it is. Our business has grown because other than having good products our service level is as high as it possibly can.

Yes you could buy it cheaper elsewhere but our customers will only deal with us, no question.



In every transaction everything should be disclosed, if you don't it will only end in a conflict.

Well maybe it is 3 cents worth.

We also from time to time have issues with our products that cause our customers grief, but we throw everything we can to sort it out, one call from our customer and we step into action. The feed back from one of our customers after a quality issue, "The units were great but how they fixed the glue problem was impressive!"

Phil

That Phil Mizzi knows his glue