[SandyC]

We had three cars (mine included) out here in Phoenix that had a difficult issue with the EFI system on the same model new-release (SN's ranged from 1 to 14) Roush engine that the local EFI guru was unable to solve. So Roush flew their EFI tech with his computer out to Phoenix from the factory near Detroit and put him up in a hotel with meals and rental car for four days to solve the problem. During the process some parts were upgraded that perhaps really didn't need to be but it was done anyway by overnight shipping from the factory. It took only a few days to get him out here and now the engines run great, and all done under warranty at no charge. Now that, my friends, is customer service -- well done Roush. Perhaps that answers part of your question.