Not Ranked
I indeed understand our points Santiago I just disagree with some of them.
When I hire a "sub-contractor", no matter who recommended them to me, it becomes my responsibility to "supervise" that sub-contractor. If I want the manufacturer to be resopnsable for that them I will let them do the job...if they provide that service.
I needed the services of a roofer last week for my house. A friend of mine just had his roof done so I asked for a recommendation. If that friend of mine recommends a service provider (roofer) to me because they have had good luck with them in the past and I use them and get crappy service, it's not my friends fault. I would tell my friend what happended but the fact still remains that my friend did get good service and may still recommend but I would not. (this did happen)
EM does build cars and if they had hacked up your kit I would be right behind you 100%. However you chose to go with a different builder. Your gripe as I think you have stated is with that builder.
It would have been very nice for EM to see if they could do someting but by no means their responsibility. And I will state once again they give great customer service. If I ever build another cobra(and I'm thinking about it), it will be an EM. I have had great customer service from the first time I talked to Bob to the time Buford took my order, to the time Brett took me on a tour of the shop to this very day.
My two cents.
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