Neutral
Amy B - president of SAI
I have spoken with Amy B who does monitor the forum occasionally and sometimes posts here (who has been a real friend and source of support for my cobra and 08 SGT-C mustang but who was unfortunately was not around when my cobra was being made or needed to be fixed the first time) and she asked Gary Davis who was the VP originally in charge of the cobras. What I have been told is that there is nothing available. My cobra is a problem child who I have had for 3 (?) years but only able to drive it for about a year (minus the 10 months down time to replace the original 66 Holman Moody side oiler that blew up a week after I finished my sb100 last april). It is well out of warrantee even if I only have 400 miles on it. The people at SAI have gone above and beyond as far as responsiveness is concerned and have always tried to help me out since Amy took over. Some of the people who were there before even tried to help me out even if it was not company policy then. I am shocked that I get almost immediate responses from Amy or Tony or Vince or Gary Patterson or any one else (if they are available). It didn't used to be this way but things have really changed. The people I have dealt with have always been great and now the company policy matches the attitude of the people. Even though it is out of warantee, they always help me if the request is reasonable. I had a problem with the header kit - they got me a new one and took the old one back - no questions. I am having a problem with my fuel pressure gauge - they offer tech support, but for now are not offering a new gauge (which is fair because we don't know what is wrong with it yet). I would honestly reccomend SAI as a company. My dealer on the other hand , not so much...... I don't know if any one has ever had the number of problems that I have with my cobra, but I also have a special relationship with all of my cars. My engine builder (who I would also highly reccomend) didn't believe me until he built the replacement for my 66 side oiler. I don't think that packing the parts off to Las Vegas is the solution since I will have the same problem in the future when I need to turn the rotors. If they had a proper replacement, I am sure they would be happy to take responsibility and send it to me. My car just had terrible build quality and no ever checked it before it was delivered to me. One of the many reasons I detest my dealer is because they claimed that pre-delivery inspection and fixes were some of the reasons why they were getting paid even though they never could give me info about my car as it was being built so I had to keep bothering poor Gary Patterson who always was friendly and tried to cheer me up. The old company didn't treat me right, the car I got was not great quality, but the new company exceeds my expectations and the people are still great - which is why I didn't want to turn this thread into a Shelby bashing session. One way or another I know they will help me out, I just don't know what the solution is or how long it will take. Right now, the cobra is sitting in the garage until I find a workable solution or find a job.
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Racing, bull fighting and mountain climbing are the only true sports, everything else is just a game. - Hemmingway
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