Quote:
Originally Posted by patrickt
I think Rick's right and, since I don't really have a "dog in this fight," I'd really like to hear the other side of the story. After hearing SR's side of the story I can't imagine why Amy and the Shelby folks wouldn't step in and fix this on their dime. I guess if they were concerned over similarly situated owners asking for the same fix -- but I don't know that. I can just imagine though if crap like this slipped out of the ERA or Kirkham shops they would have already fixed it before it made the CC headlines. 
Afterthought -- Perhaps someone with Amy's email could drop her a note and ask her to at least address the issue on this thread.  |
I would love to hear the SAI explanation. I asked them politely and gratefully for help. When I got conflicting information, I politely asked Amy to authorize release of parts or technology to help resolve my issue incase the people below her did not feel comfortable doing so and because I had been told in the past that what I got for support was more than the people I spoke with were actually authorized to do and flat out refused to do something that Amy later offered on her own to do for me (although it was kind of too late based on my understanding of the then current condition of my car - having been at SAI to be fixed and checked). Amy was insulted and said that my comment that they would not be willing to help me was uncalled for. I did not say to her that I did not think that SAI was unwilling to help me, I had said that there had been miscommunication / misunderstanding with what people felt they were authorized to do in the past versus what she had been willing to do for me later (which was the solution that I had wanted all along). Since I have gotten to know Amy she has shocked me multiple times with how helpful and responsive she was to the issues that I have had with my two Shelbys. Interestingly to me, I got to know her because she posted on another SAI thread here that I was "mistaken...?" regarding what I was publicly saying about what had been wrong with my car and why it had had to go back to Las Vegas at my time and expense and that they had done me a favor instead of that they had fixed some major docccumented problems with no further compensation for the frustration or inconvienece beyod replacing some parts that they knew were defective and installing some parts that I paid for. I also started this thread and made a point of trying to keep it non -confrontational. I am just trying to resolve some more major issues with this SAI product AFTER being told by SAI that there was nothing else that they could do. Since SAI had nothing further to offer I turned to others for help and support,