I've read the other postings
Here which gave very little in the way of detailing your complaints (type it out if you have to, do not scan documents and then email them to people with slow internet connections), and will not draw a conclusion until we see some hard facts, and perhaps a judgement ruling in your favor.........
Bill S.
PS: On another note, since your not located in Kentucky any longer, but in Ohio, perhaps it's time to update your CC profile (ask your brother for assistance if need be)............