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i think at the end of the day it depends who u talk to at the rta
like any government run place there is a level of xpertise in them ranging form dummmm assssseesss to sort of smart with enough to get thru a day behind the desk

i had a **** fight getting my mechanics/auto elects licence
and luckily the dum lady wasnt there the day i went back and actually got someone who was willing to sit down and help me get thru this
over the phopne or emailing is not a good idea either i think
go there in person and chat face to face and just keep asking for someone who knows the rules

maybe people on here should write down which rtas are more helpful than others
or which ones have more knowledgable staff than others