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I don't know if it's normal or not but I have one of four that leaks as well. I haven't sent it back so I don't know about their service. I do know that when I bought them, Alden worked with me on the springs to cure my bottoming out and they were great to deal with then. We swapped the springs out a couple of times and no charge except shipping. Let us know how they handle your problem.
Tim
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