[351W]

As some of you know, I recently purchased one of the HID light kits from C and S Performance. The kit is pretty much like they say, ‘Plug and Play’, but as Mr. Murphy of Murphy’s Law fame says, ‘If it can go wrong, it will go wrong.’

Well, it did. The first indication I had that something was wrong was when the headlights would ‘click’ and not come on when the headlight switch was turned to its ‘on’ position. After a few phone calls and emails to C and S, Gary told me Mike would come by where my car is stored, and trouble shoot the problems. Unfortunately, I was not going to be in town when he was going to come by, so I took my car by their shop.

When I got there, Mike asked me to bring the car inside the shop, and then he asked me how it was wired. We went over a few things, got out the old volt-ohm meter, and one issue was found. One of the wires going to the first headlight had come loose from its connection, and after another unit was installed, the lights worked perfectly. I asked Mike how much I owed him, and he said ‘No charge’.

Here is the point of all this. When was the last time you bought something from anyone, had a problem with it, and the seller offered to come to you to fix the issue? When was the last time you went to a shop and was told no appointment was needed, no service charge, or charge of any kind? Like you, I have done business with all sorts of people, most of whom I will not do business with again. But these folks are different. What they have is customer service, and that is all to uncommon these days.