Steve,
I have had pretty good customer service with HP but Dell was another story. Once I bought the laptop, it had a strange port on it that wasn't marked and seemed to go nowhere so I called them. This was 2 days after I received the computer. They wanted to charge me for telling me that port does nothing and was just an empty hole. I asked them about what would happen if I needed something that required a tech and was told it would cost by the hour. So it seems to be more a mater of who yo talk t than the whole tech departments, however now if I do have to call I always tell them to just transfer me to a 2nd or 3re level tech as I am pressed for time and don't have an hour to listen to them tell me my browser is the problem. Nearly all of the tech service at the established companies stinks now I think.
Ron
