Ron,
I started out with level one and asked for level two after she pissed me off.
Level two came in and left without saying a word. I asked for level three.
Level three came in and really pissed me off. The hung up on me.
So it looks like HP is going in the crapper. The bad part is ALL of my equipment is HP. Even my calculator is an HP12C for crying out loud.
It seems like they(HP) just don't care about customer service anymore. I think it is some clown in an Asian country and it is their intention to piss us Americans off, so we will buy Chinese crap. But then again I have no idea where the HP stuff is made either.
I will probably order a couple of Dell's tomorrow. I will get rid of all the HP stuff one piece at a time and tell everyone don't bother with HP. However, I have said I would give them through today to respond, so I will hold up my end of the statement. After that...all bets are off and ALL the HP stuff goes out the door never to return.