[4RE KLR]

OK, I got a phone call from HP.

To begin with the lady that called had not even read the transcript of the conversation with the first two clowns that I had communication with. That told right then and there they NO intention of beginning to care about what the outcome was. (who's surprised?)

She did say she was sorry though, however she did not really know what she was apologizing for. So I took it as, her job is to just call and say she's sorry. (Boy that will do some good)

Anyway, all she said was she would refer me to someone else to see if they could help me with my needs. Mind you she did not know what my needs were, she was just calling to refer me to someone else. Does passing the buck sound familiar?

To make a long story short she had no idea why I was pissed off, she did not know what I needed, she did not pretend to know ANYTHING about laptops or XP, she was only calling to say she was sorry and to refer me to someone else.

So, as it stands, my office is full of HP equipment, I have been a loyal buyer of HP for the last OH, twenty years or so. But NO more. If they can't even take the time to find out what the problem is before calling then why should I bother to take the time to use their products.

I can no longer recommend HP as a reliable product or company.

Big deal, I am sure they still don't care, and are laughing their perspective butt$ off. They are just saying someone else will buy from them. They don't care, why should I?

In short DON'T BUY HP PRODUCTS




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