Steve,
Nice to hear from you and I am happy that you got some satisfaction out of HP. That is more than a lot of people get from any of them. I take PC World which has a consumer complaint section and I read what they write in about and it seems that service is no longer a part of the business world. If it doesn't work, but another one. PV world dos try to contact some of the companies that have caused people grief and on several occasions they have managed to get the company to make good on their warranties and such. But I think that had more to do with the bad publicity they were getting in the magazine than any real desire to help.
Ron