Quote:
Originally Posted by Bxx1
Sounds very good, but can you give any examples of their "spectacular" service/products/workmanship that you have personally experienced?
Ron  |
Since you asked....
Took my car to COBRA BASH (number 2, was it?) with the left rear fender pushed in quit a bit...long story, my fault. As I pulled into the parking structure, Joe and "Sandwich" noticed my car and waved. They walked over, eyeing the sizable dent, and said "Hey, we can fix that." I said thanks, that would be great!......and eventually got to the "how much?" part of the discussion. "Don't worry about it, we just have to get our tools."
Mind you, I hadn't bought the car directly from the Kirkhams.
Next thing I know, they're making arrangements to have their tools airlifted to the Reno airport overnight.
The next day, I get up fairly early (for me on vacation anyway) and wander out to the parking structure. I couldn't believe it, the dent was already gone, and Sandwich was just sanding the remains of the file marks out....you now can't tell that there was ever anything wrong with that fender. I offered to pay, or at least buy them breakfast, they refused, and said that they just like to take care of "their" cars.
Example #2, I dropped in unannounced at the Provo shop with my Dad, whom I was visiting, and wanted to show him the company that made may car. I don't remember if it was Tom or David, but one of those two proceded to drop everything, and give us the FULL TOUR, showing us absolutely everything. In addition to that, he asked if there was anything I needed....I swiped some Jetnuts, but couldn't think of anything else. Then he asked if I has seen the new billit brake reservoirs...I hadn't. He then rummaged around and handed me a box and said "take these." My Dad and I left with some posters and shirts, too.
There's more, but I have actual work to do. Suffice it to say, that they have always followed up with a telephone call when I had questions, and have always taken my calls when I telephoned them.
And remember, I didn't even buy the car from them.