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CC Advertisers
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11-02-2003, 04:21 PM
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CC Member
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Join Date: Jun 2003
Location: Hernando Beach,
FL
Cobra Make, Engine: Superformance,351W/396 Stroker 500+HP
Posts: 50
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Not Ranked
Branda Performance Stuck me
Ordered a pair of Cobra mats $29.95,cheap enough,didn't arrive,said they didn't get order info from the internet but they sent me an internet confirmation of order. Ordered again over phone, came in about 10 days. Only thing is they sent me a set for a mustang,Can get them from the local auto store,not what i wanted or ordered.shipping more than 3 times quoted cost. Sent email requesting credit on difference,never got a reply. Got stuck once,will never happen again !!!!!!!Buyer Beware!
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Retired,growing old but never up
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11-02-2003, 04:28 PM
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CC Member
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Join Date: Oct 2003
Location: Doylestown ,Pennsylvania,
PA
Cobra Make, Engine: Aluminum SPF #SPA0001 ,round tube frame, with a shelby 484 CID AL engine,68 GT 500 KR , 4 spd with factory air
Posts: 135
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Not Ranked
I have delt with Tony for 25 yrs and never had a problem, call and ask for Tony, he has a great reputation and im sure he will work things out. Tout
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11-02-2003, 04:46 PM
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Hoosier Gashole Emeritus
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Join Date: Jan 2000
Location: Richmond,
IN
Cobra Make, Engine:
Posts: 2,292
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Not Ranked
I've ordered several items from them over the years and never had a problem. I'd call Tony and relay your experience. He'll address the problem quickly and your order will be corrected.
__________________
DDS/The First Edition
"In debates on ethically contentious issues, it is never wise nor polite to deride or belittle another person's delusion."
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11-02-2003, 05:49 PM
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Senior Club Cobra Member
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Join Date: Nov 2001
Location: Kountze,
TX
Cobra Make, Engine: CMC, 351 Cleveland, Dual Quads, C6
Posts: 1,377
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Not Ranked
I also have had great service from Tony Branda. I hope this is an isolated incident.
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David Shelton
Lone Star Gashole!
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11-02-2003, 06:02 PM
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Senior Club Cobra Member
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Join Date: Jul 2002
Cobra Make, Engine:
Posts: 15,712
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Not Ranked
It looks to me like the floor mats you ordered may be for a "Mustang". I'm confused as to what the floor mats are supposed to fit.
http://www.cobranda.com/categoryget.asp?deptid=6
Ernie |
11-02-2003, 06:03 PM
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Canadian Gashole
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Join Date: Mar 1999
Location: Quebec, Canada,
QC
Cobra Make, Engine: Johnex 427 S/C, 351W, 472 HP, 444 lbs. torque
Posts: 2,455
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Not Ranked
While I can't say that I have a lot of experience with Branda, I have purchased a few things from them with no problems. I received what I ordered at the correct price and on time.
Wayne
__________________
Don't get caught dead, sitting on your seat belt.
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11-02-2003, 06:09 PM
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CC Member
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Join Date: Jul 2002
Location: rocky river,
Oh
Cobra Make, Engine: Unique 289FIA / SA 351W / a truly glorious machine
Posts: 3,949
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Not Ranked
Quote:
Originally posted by Wayne Maybury
While I can't say that I have a lot of experience with Branda, I have purchased a few things from them with no problems. I received what I ordered at the correct price and on time.
Wayne
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Ditto................ |
11-02-2003, 08:19 PM
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CC Member/Contributor
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Join Date: Feb 2000
Location: Greenville,
SC
Cobra Make, Engine: 70 Shelby convertible, ERA-289 FIA, 65 Sunbeam Tiger, mystery Ford powered 2dr convertible
Posts: 12,703
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Not Ranked
Been dealing with Tony Branda and his company for over 20 years..............Never had a problem, and that's with 100's of seperate shipments over that time period...............
Bill S.
__________________
Instead of being part of the problem, be part of a successful solution.
First time Cobra buyers-READ THIS
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11-02-2003, 09:02 PM
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289 FIA Fan
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Join Date: Mar 2000
Location: Dallas,
TX
Cobra Make, Engine:
Posts: 462
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Not Ranked
Another satisfied Branda customer.
Contact them, if they were wrong, they will fix it.
David Lowell
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11-02-2003, 09:07 PM
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Senior Club Cobra Member
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Join Date: Mar 2001
Location: Seattle, WA,
Posts: 1,389
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Not Ranked
I ordered a pair of Stelling & Helling air cleaners from Branda, and one of them arrived with two bottems and no top.
Tony sent a new one overnight because I was leaving the next day. He probably lost money on the deal....but he made it right.
KK
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Foolish consistancy is the hobgoblin of tiny minds
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11-02-2003, 11:48 PM
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CC Member
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Join Date: Mar 2002
Location: Plantersville,
TX
Cobra Make, Engine: Self Built, 427 USRRC, 427FE, Toploader
Posts: 583
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Not Ranked
BRANDAS top notch
Calm Down aiboat,
Been dealing with Tony since the 70's, top notch service, out of most I've delt with, never lost a cent on one order in 20 plus years. He'll get it right.
You picked the wrong pair, or the guy in the warehouse did, simple.
If I remember, he only has only two types of roadster mats, neither fit the way your car is fabricated, however.
grumpy
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11-03-2003, 12:09 AM
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CC Member
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Join Date: Sep 2003
Location: Los Angeles,
CA
Cobra Make, Engine: 1968 AC COBRA COB 6132, 427 SC Side Oiler the last original AC chassis built for Paramount
Posts: 537
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Not Ranked
I also had a similar problem. Ordered a Cobra tie and recieved a Mustang Tie. I emailed the guy who emailed me with order confirmation, told him of the problem, mailed the tie back and they sent a replacement, another Mustang tie. This time I called and talked to Tony. He overnighted me the correct Cobra Tie after which I mailed the wrong tie back. I have purchased from them for ten years, they have been great and even this time they made it right. I think the overnight mail blew any profit and I hope Tony replaced the idiot in his warehouse but I guess not.
Shin
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Shin Takei (Not related to Mr. SULU)
Enjoy the six pleasures of life: Good Health, Good Food, Good Friends, Good Sleep, Good Sex, and Driving your Cobra
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11-03-2003, 06:02 AM
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CC Member
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Join Date: Jun 2003
Location: Australia,
Zzz
Cobra Make, Engine: Shelby alum 468 block
Posts: 14,974
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Not Ranked
Hey its about customer service.
I purchased a few items from Tony and they were delivered to me on the other side of the world. I was impressed as special care was taken in both packaging and delivery.
I serve over 10,500 customers per week in my business and the only ones I hear from are the orders my staff f#@+ up.
It sounds like Tony may have stuffed up this once, but I see a lot of positive feedback supporting Tony and that tells me he has some satisfied customers out there.
In my business I would be pissed off if someone came on a public forum like this before I got an opportunity to remedy the problem.
Congratulations to everyone who like me is satisfied and got on here. My concern again is how many people read the Thread heading/title and don't read the responses. Or worse still how many read it before satisfied customers responded.
Its all about customer service and hell we would all have great businesses if we didnt' have to deal with people.
Bernie
Bernie Knight
Mt. Gambier South Australia.
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Bernie Knight
KMS 427 #662 Shelby 468 CSX 1026
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11-03-2003, 06:21 PM
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CC Member
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Join Date: Jun 2003
Location: Hernando Beach,
FL
Cobra Make, Engine: Superformance,351W/396 Stroker 500+HP
Posts: 50
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Not Ranked
I called and spoke to someone there, should have gotten the name but i didn't. He said something like " I dont have time for just mats." Not his exact words but thats what it amounted to.I sent an email got an invalid tracking number from Karl. Sent an email about the tripled shipping and still have not gotten a reply. I posted a few days later. I'll sell or give away the nice set of MUSTANG mats that was sent to me and move on,lesson learned. I must admit,I have never talked to Tony.
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Retired,growing old but never up
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11-03-2003, 06:45 PM
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CC Member
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Join Date: Jul 2002
Location: rocky river,
Oh
Cobra Make, Engine: Unique 289FIA / SA 351W / a truly glorious machine
Posts: 3,949
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Not Ranked
Airboat,
Sounds like it's going from bad to worse for you...
Sounds like someones playing with your head on this...Get Tony on the phone and I'm sure it will be resolved...
Post the resolution when it happens...
Al
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11-03-2003, 06:56 PM
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CC Member
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Join Date: Oct 2003
Location: Newtown Square (West of Phila.),
Pa
Cobra Make, Engine: 1967 GT 350 #2264
Posts: 407
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Not Ranked
KARL?????
Quote:
Originally posted by a1airboat
I called and spoke to someone there, should have gotten the name but i didn't. He said something like " I dont have time for just mats." Not his exact words but thats what it amounted to.I sent an email got an invalid tracking number from Karl. Sent an email about the tripled shipping and still have not gotten a reply. I posted a few days later. I'll sell or give away the nice set of MUSTANG mats that was sent to me and move on,lesson learned. I must admit,I have never talked to Tony.
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Man, Karl is who straightened out a problem with them for me, and I had the stuff way over 30 days and they straightened it out! They sold me a New sway bar that was for Small Block Shelby And I have a 428 GT 500. sent it back and got credit as they should not have sold it to me in the first place knowing my engine size (It rubs the oil pan and filter) I also met Tony at Carlisle and thought he was great to deal with. I urge you to contact him..
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www.saacforum.com
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11-04-2003, 06:15 PM
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CC Member
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Join Date: Apr 2003
Location: Vero Beach,
FL
Cobra Make, Engine: COX 6111 - '66 "AC 289 Sports."
Posts: 1,572
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Not Ranked
I have to jump on the bandwagon and suggest something is screwed up here. I have had the pleasure of dealing with Branda Performance since the '70's, and Tony and his crew have always fixed anything that wasn't right. I don't think they're going to change business plans now.
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Ned Scudder
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11-04-2003, 06:37 PM
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CC Member
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Join Date: Jun 2003
Location: Hernando Beach,
FL
Cobra Make, Engine: Superformance,351W/396 Stroker 500+HP
Posts: 50
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Not Ranked
Got a call from Karl this afternoon,he is taking the mats back and said a full refund will be given. UPS will be picking up soon. Will advise as to the outcome. Thanks all for your input.
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Retired,growing old but never up
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11-04-2003, 06:56 PM
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CC Member
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Join Date: Oct 2003
Location: Newtown Square (West of Phila.),
Pa
Cobra Make, Engine: 1967 GT 350 #2264
Posts: 407
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Not Ranked
Great!
In this crazy world of SHELBY stuff and the peopl that are involved , Branda has always been there. It is good to hear he is still on top!
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www.saacforum.com
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11-04-2003, 08:04 PM
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Club Cobra Member
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Join Date: Mar 2001
Location: Southern,
NJ
Cobra Make, Engine: CSX4300, C5AE-H, Toploader
Posts: 695
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Not Ranked
Cobra Tie? I gotta go to Branda's and check it out...  |
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