stewart transport

bullseyeprec · #1 (**permalink**) 04-17-2004, 05:36 PM

I have waited 4 mothths before posting negating negatige fegative feedback about stewart transport but as of now I have yet to to recieve a call or a payment to my claim. They delievered my backdrafft in december and they drove it off the ramps (off the truck) cracking and damaging the frame and more important the oil cooler radiator cowl cowl and cracked and chipped the paint and body. I took pics and sent them to the company and the repair bill was less than shipping. I can forward pics to anyone interested and I know that stewart wont replly to you you and I know that factory five uses them alot. I bought a backdraft and I guess a lot of builder use them but factory five kidna endorese them. After 4 months I have a broken body and pics and documentation to prove it but nothing from stewart....I would suggest anotther enclosed trailer service. If you have questions my home number is 479 783 5804 after 5 pm Cst

dameeks · #2 (**permalink**) 04-19-2004, 12:33 PM

I had something similar happen with Stewart Transport, but the end result has been much different. They picked up a car I bought from a guy in Maryland and shipped it to me in Texas. Price was reasonable. Somewhere along the way they managed to scrape up the front end of the car. As soon as I noticed it, I pointed the damage out to the driver, and he said he'd tell Collin (the owner) about it, and that I should snap some pictures and send them to Collin. He told me that he'd only seen two other incidents in the previous two years of working with Stewart, and each time Collin just cut the owners a check. So, I sent Collin the pictures and called him. He told me to get a quote and he would cut me a check. I got a quote (which ended up being almost as much as the cost to ship it), faxed it to him, and about a week later I had a check in my hand.

My personal feeling is that Stewart Transport is a great company. Every time I spoke with Collin he was very helpful, and was always trying to do what he could to make me happy. I would say, however, that I wouldn't use them again for shipping a completed car. Their trucks are designed for carrying kits, and they do a great job of it. They are not, however, really setup for delivering completed cars. In order to carry the car, you have to have a flatbed tow truck show up at each end of the trip to get the car in and out of the truck. Companies like Intercity use trucks that have a lift built onto the back, so that it's a very simple procedure to get a car in and out.

I'm not sure what's going on with your situation, but I never experienced anything like what you described.

Darren

bill32 · #3 (**permalink**) 04-19-2004, 04:35 PM

I am very surprised at you not getting a prompt response from Collin, not like him or his company at all. I sounds like something has gotten off track or misplaced. I would call, and keep calling until you get him (this sometimes takes a couple of calls to catch him instead of his voice mail).

bullseyeprec · #4 (**permalink**) 04-24-2004, 03:06 PM

the day after this posting I got a call from stewart trans...They said they found my original paperwork submitted in dec and will get finds right out. I want out to rape them..I could have requsted a new powder coat on the frame,, new fuel pressure pump shield, and repait the damaged fiberglass on the oil cooler cowl but I was reasonable and I got an email and a call the day after my posting went up. I will advise you if they pay for the fiberglass repair...I am not worried about the frame powdercoat...unless you have a 2" mirror you ould never see it. Look for future posts fromm me about stewart transport....

bullseyeprec · #5 (**permalink**) 05-09-2004, 05:29 PM

recieved check 4-8-04, No complaints now....thanks Collin

BT SNAKE · #6 (**permalink**) 05-10-2004, 12:03 AM

I know Colin and it's hard to believe he has any damage being as careful as he is. I guess things can happen to the best of us. It's good to see Stewart Transport is one of those companies that cares. One thing I do know is that Colin will do what he can to keep this from happening again.
I use Stewart Transport and I will continue because Colin really does care about what he does. Besides..I ain't never seen equipment as good as what he has.

Hersh

bullseyeprec · #7 (**permalink**) 05-10-2004, 09:05 PM

I agree....just happens I guess...the driver was backing my backdraft off and let the left side run off the ramps....could have been much worse than iit was but I got a check to cover the damage it wasnt all that bad. I have no complaints.