02-15-2005, 09:26 AM
|
 |
Senior Club Cobra Member
|
|
|
Join Date: Jun 1999
Location: Dublin,
CA
Cobra Make, Engine: TBD
Posts: 1,298
|
|
Not Ranked
Hello All,
As stated earlier I own CSX 4264 with a SA sideoiler, built for and sold to the original owner of the car, I bought the car complete with 900 miles on it and was very pleased with the car, engine, performance etc. etc.
I had a problem last summer with a crack in the block,coolant leaks and oil leaks I called Bill and he suggested that I use a ceramic sealing agent in the coolant to attempt to seal the crack and pointed out that the engine was out of warranty. The car was in a local shop here in California that has great reputation and a standard of work. I had them do as Bill suggested and it seemed to fix the problem, I did not contact SA again. I now have some additional issues with the leaks and the engine has 4300 miles on it. This situation prompted me to publish my negative feelings for SA. I still have issues with the engine and will work through them over the next few weeks.
Bill called me yesterday and we spoke at length, SA has stepped up to providing a safety net to me at their cost and will provide a years warranty for the rebuild if that is necessary. This is above and beyond the call of customer service and from my conversation standard procedure for SA.
My problem was my issue in assuming that I was stranded with no recourse and not talking to Bill Parham in detail. I am not a newbie to a tool box or the Cobra community and retract any negative comments I published earlier in this thread. We tend to bash the perceived bad vendors but, not hold up to the light and positively endorse those that have integrity and stand behind their products.
Best Regards,
Tony R.
|
Hybrid Mode
