jet hot continues

Jinx · #1 (**permalink**) 08-13-2002, 02:22 AM

Well. The first time I got my side pipes back they had one dent right on the drivers side?? { these pipes are brand new by the way} Matt and chris at JET HOT where help full no problem at all with them very helpfull!! BUT I guess the plant in mississippi need much help AT MY EXSPENCE .....JUST got my side pipe back for the second time no more new damage ....THEY JUST DID NOT FIX THE DENT THEY WHERE GOING TOO !!!! They first told me around 400.00 about.. charged me almost 600.00 no probloem with that either just wanted a good job handled with care ..asking to much guys??????Its been 3 or 4 months my car is ready already tuned just hate to put dented side pipe on the drivers side thats hitting you right in the face. You.....HOPE I GET TO DRIVE MY CAR BEFORE I DIE.......................THANX AGAIN JET HOT GREAT QUALITY CONTROLL ..............third time the charm??? what do you think guys????? this sucks.......... is this company for sale?? bet I could make alot of money turning this one around nice finish...poor controll......jinxs

JoeLafives · #2 (**permalink**) 08-13-2002, 07:53 AM

Just out of curiousity, were you on some medication when you wrote that note?

John McMahon · #3 (**permalink**) 08-13-2002, 08:01 AM

I would suggest once again, that mutliple issues regarding Jet Hot all get grouped together under one thread if possible...MR MODERATOR???????

Jinx,

I would suggest getting in contact with "The Powers That Be" at Jet Hot and ask them to log on and read these threads about their business practices. At one point, a couple of years ago, they used to scan for information on themselves on the Net, that is how they found out about my issues with Jet Hot and reimbursed me.

I will try and dig around in my files and find the name of who I spoke to. I believe it was Chris at the Bridgeport, PA location and he was very helpful. I was just as pissed as you. Two or three trips with worse results everytime. Between Jet Hot and UPS, I was very near going POSTAL after all my attempts at handling it in a rational manner went unheeded.

I feel your pain.

427sharpe · #4 (**permalink**) 08-13-2002, 02:12 PM

Afetr all that has been said here, I am surprised that ANYBODY is trusting JetHot to do anything!

Jinx · #5 (**permalink**) 08-13-2002, 03:03 PM

john... talk to chris and he said they would take care of this???? third strike I geuss Ill try.....Im in business ..... and have a lot of trouble with clients.. But I take great care THEY PAY MY BILLS thanxs for your feed back I wiil take chriss word and try agian AND WILL LET KNOW THE OUT COME.........GO OR BAD FINAL!!!!...........p/s....joe what are you smoking.....you should stop herts the brain as you know .....thanxs ,,,jinx

Zderf · #6 (**permalink**) 08-13-2002, 04:10 PM

Jinx,

I don't smoke for sure..... and I think JoeLa is on to something here. What you say?

Zderf

John Poling · #7 (**permalink**) 08-20-2002, 06:50 AM

I spoke with Todd out of the PA office, he was very cool and level headed with me. I called him (every day) to let him know that I was concerned about receiving damaged goods back from them. I think that about after the third day he must have taken my concern seriously because he said he had already called the Mississippi location and spoke with the shipping manager and told him about my concern. I am very impressed with how the headers and sidepies were packed upon their return to me. These thing were wrapped up so well that it took me well over 1/2 an hour just to take the wrapping off of the things. Upon inspection I found things acceptable except the finish is a bit more "Orange peeled" than I would like to have seen.

Like I said, I called everyday for two weeks and voiced my concerns and even offered to pay a couple extra dollars for extra packing in the box which I think they charged but it was worth it not having the headaches that it seems some people have had.

I spoke with Chris once and he didn't seem as freindly/helpful, I also spoke with Dave in the customer service department a couple of times.

I guess I have learned through my years in this area that you need to make sure people are aware that you are no dumby and that you will call and bug them to make sure you are getting what you are paying for.

Hopefully my post here can be of assistance on how to handle JET-HOT and others for custom work.

John

bonyhadi · #8 (**permalink**) 08-20-2002, 06:54 AM

who has time to make a daily call?. word to the wise, read these posts!

John Poling · #9 (**permalink**) 08-20-2002, 07:10 AM

Bonyhadi,

Everyone does it their way and that is fine. I just am the type of person that doesn't like to deal with people after they have messed something up. So I was more pro-active and I didn't have the problems several others here have had. When I called them everyday, I wasn't on the phone for more than a minute or two at the most per occasion. Whatever took place in the plant there my phone calls must have concerned them as it took a couple of extra days after one of the sidepipes were found to have a quality problem necessitating a rework.

I will say that if I hadn't read about the problems others here on CC have had then I wouldn't have been so anal about contacting them (JET-HOT) and making them understand that I am a serious consumer and demand quality the FIRST TIME.

All I know about this situation is that 3 weeks and 2 days after I sent them the parts they were re-installed on my Cobra, I guess that sure beats the 3+ monthe that some people are waiting for theirs.

So other than having more "Orange peel" on my pipes than expected, I am 100% satisfied with JET-HOT.

I will definately agree "Word to the wise, read these posts". AND LEARN FROM THEM.

John

flipper35 · #10 (**permalink**) 08-20-2002, 10:06 AM

I was told up fron that the Tempe location was running 3 weeks behind. It took just over three weeks and they were headed back to me. I took five weeks in shipping via FedEx Ground and they traveled all over NORTHERN California and Arizona. I called FedEx everyday with the tracking number and for the first three weeks they said it was picked up in Tempe (3 1/2 hour drive from here) and they don't know where they are now. At one point they were in Sacramento. Anyway, after all this the onle damage was one turnout was slightly flattened. That was a year ago in August. They are rusting (they had rust before I sent them to be coated to be fair) between the individual pipes on the side pipes. The headers look great.

Jinx · #11 (**permalink**) 08-20-2002, 07:02 PM

hey john...talk to dave they got my side pipes today said they would fix them correctly tomorrow hope so my ride is waiting on them just got my blue streaks today...ICANT WAIT!!!! BE 2 YEARS putting this together... 1980 NAF COBRA 351C with 48s webers tweeked bored 30 over AOD 430 rear possi pluss blue streaks wholy cow !!!! jinxs next week I GONE 10/4 SEE YA!!!!

Jinx · #12 (**permalink**) 08-21-2002, 02:58 AM

What I pay big bucks to have work done,and then I have to make phone calls and bug them???LOL THATS realy the problem.who has time to be on the phone pissed off buging people?? I have a job 5 to 6 days a week I thought thats what the big bucks where for...........thats what you get for thinking